MANAJEMEN PELAYANAN IBADAH HAJI DISABILITAS DI KANTOR KEMENTRIAN AGAMA KOTA BIMA

Abstract

Management is important to determine and achieve the goals of an institution
in providing services. Hajj is a form of worship in Islamic law. Not all Hajj pilgrims have the
same or normal physique, but the opposite, especially Hajj pilgrims with physical disabilities.
Hajj pilgrims with physical disabilities definitely need more services than Hajj pilgrims who
have normal physical abilities. Hajj pilgrims with disabilities are one of the government’s
priorities in organizing the Hajj pilgrimage. The implementation of the Hajj is said to be
valid if it complies with the order of implementation of the pillars of Hajj. This research
uses a descriptive qualitative method, namely observation, interviews and documentation.
The aim of writing this thesis is to provide an explanation regarding the services provided
by the government to Hajj pilgrims with disabilities during the Hajj pilgrimage. The result
of this writing is to provide an explanation regarding the management of Hajj services for
people with disabilities.